Shipping policy

SHIPPING POLICY

Last updated: June 15, 2026

1. GENERAL INFORMATION

This Shipping Policy regulates the delivery conditions of orders placed through the MultiPod website, with registered address at: Calle Río Danubio 43, San Pedro del Pinatar, 30740, Murcia, España and contact email: multipodstore26@gmail.com.

This policy applies to all orders placed on our website and forms an integral part of the General Terms and Conditions of Sale, in accordance with Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users (LGDCU), as amended by Royal Decree-Law 24/2021 transposing the Omnibus Directive (EU) 2019/2161.

2. GEOGRAPHICAL SHIPPING SCOPE

We ship to the following destinations:

  • Mainland Spain and the Balearic Islands

  • Canary Islands, Ceuta, and Melilla (special customs conditions and tariffs may apply)

  • European Union

  • International destinations (please check availability and conditions before placing an order)

If your destination is not available during the checkout process, you can contact us at multipodstore26@gmail.com to check shipping feasibility.

3. ORDER PROCESSING TIMES

Once payment is confirmed, orders are processed within 1 to 3 business days (Monday to Friday, excluding national and local holidays in the Region of Murcia).

Orders placed on weekends or holidays will be processed on the next business day.

Note: Processing time is independent of the carrier's delivery time.

4. DELIVERY TIMES AND METHODS

Destination Shipping Method Estimated Delivery Time
Mainland Spain & Balearic Islands Standard Shipping 4 – 20 business days
Canary Islands, Ceuta & Melilla Standard Shipping 4 – 20 business days
European Union Standard Shipping 4 – 20 business days
International Standard Shipping 4 – 20 business days

The timeframes indicated are estimates provided by the transport companies and may be affected by circumstances beyond our control (strikes, adverse weather conditions, force majeure events, etc.).

In accordance with Article 66 bis of the LGDCU, if no specific delivery time is indicated, the order will be delivered within a maximum period of 30 calendar days from the conclusion of the contract.

5. SHIPPING COSTS

Shipping costs will be calculated automatically during the checkout process based on the destination, weight, and dimensions of the order. They will be displayed clearly and itemized before payment confirmation.

6. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment in real time through the corresponding carrier's platform.

If you do not receive the tracking email within 3 business days of order confirmation, please check your spam folder or contact us at multipodstore26@gmail.com.

7. ORDER DELIVERY

The order will be delivered to the address specified by the customer during the checkout process. It is the customer's responsibility to ensure that the delivery details are correct and complete.

In the event of absence at the address, the carrier will leave a notice and attempt a second delivery or deposit the package at a nearby pick-up point, depending on the carrier's conditions. If the order cannot be delivered due to reasons attributable to the customer (incorrect address, repeated absence, rejection of the package, etc.), any return and reshipping costs will be borne by the customer.

8. SHIPPING TO THE CANARY ISLANDS, CEUTA, AND MELILLA

Shipments to the Canary Islands, Ceuta, and Melilla are subject to customs controls and may involve the payment of tariffs, import taxes (such as IGIC in the Canary Islands), or other fees, which are the sole responsibility of the recipient. MultiPod is not responsible for any delays caused by customs procedures.

9. INTERNATIONAL SHIPPING

For shipments outside the European Union, the customer is responsible for paying all applicable tariffs, import taxes, and customs fees in the destination country. MultiPod has no control over these charges and cannot predict their amount. We recommend that customers contact their local customs authorities before placing an order.

10. SHIPPING ISSUES AND INCIDENTS

10.1 Delivery Delay

If the order has not been delivered within the estimated timeframe, the customer should contact us at multipodstore26@gmail.com, stating the order number and tracking number. We will initiate an investigation with the carrier as quickly as possible.

10.2 Damaged Package

If the package arrives with visible damage, the customer must:

  1. Indicate the damage on the carrier's delivery note at the time of receipt.

  2. Take photographs of both the packaging and the damaged product.

  3. Contact us within a maximum of 48 hours from receipt at multipodstore26@gmail.com.

10.3 Lost Package

If the tracking status indicates that the package has been delivered but the customer has not received it, they must notify us within a maximum of 7 calendar days from the delivery date indicated by the carrier. We will initiate the appropriate procedures with the transport company.

11. RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Articles 102 et seq. of the LGDCU, the customer has the right to withdraw from the contract within 14 calendar days from the receipt of the order, without the need for justification. For more information on the return process, please consult our Returns and Refund Policy.

12. AMENDMENTS TO THE SHIPPING POLICY

Our store reserves the right to modify this Shipping Policy at any time, with the version in force at the time of placing the order being applicable. Users are advised to review this policy periodically.

13. CONTACT

For any inquiries regarding the shipping of your order, you can contact us via:

  • Email: multipodstore26@gmail.com

  • Mailing Address: Calle Río Danubio 43, San Pedro del Pinatar, 30740, Murcia, España