Shipping policy

SHIPPING POLICY

1. General Information

This Shipping Policy regulates the delivery conditions for orders placed through our online store, in compliance with Royal Legislative Decree 1/2007, of November 16 (TRLGDCU), Directive 2011/83/EU on consumer rights, and Regulation (EU) 2022/2065 (Digital Services Act).

2. Geographic Scope

We ship to:

  • Mainland Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla.

  • European Union countries.

  • Countries outside the European Union.

3. Order Processing

Orders are processed on business days (Monday to Friday, excluding national and local holidays). Preparation time is 1 to 3 business days from payment confirmation. Orders placed on weekends or holidays will be processed the following business day.

You will receive an email confirmation once your order is accepted and another when it is dispatched, pursuant to Article 27 of the TRLGDCU.

4. Delivery Times

In accordance with Article 109 of the TRLGDCU and Article 18 of Directive 2011/83/EU, we undertake to deliver products within a maximum period of 30 calendar days from the conclusion of the contract, unless expressly agreed otherwise.

Estimated delivery times are as follows:

Destination Estimated Delivery Time
Mainland Spain 2 – 5 business days
Balearic Islands 3 – 7 business days
Canary Islands, Ceuta, and Melilla 7 – 15 business days
European Union 5 – 10 business days
Rest of the World 10 – 20 business days

These timeframes are indicative and may be affected by force majeure, adverse weather conditions, carrier strikes, or customs delays beyond our control.

5. Shipping Costs

In accordance with Article 97.1.e) of the TRLGDCU, shipping costs will be displayed clearly, transparently, and itemized before the customer finalizes the purchase.

Costs depend on the destination, weight, and dimensions of the package. For shipments outside the European Union, additional customs duties, taxes, and local fees may apply; these are the sole responsibility of the recipient and must be paid directly to the customs authorities of the destination country.

6. Shipments to Canary Islands, Ceuta, and Melilla

Shipments to these territories are subject to customs controls and may involve the payment of local taxes and duties (such as IGIC in the Canary Islands) managed by local customs. These additional costs are not included in the sale price or shipping fees and are the responsibility of the recipient.

7. Tracking

Once the order is dispatched, the customer will receive an email with a tracking number and a link to track the shipment in real-time. Customers can also check their order status by logging into their account on our online store.

8. Failed Delivery

If the carrier is unable to deliver due to the recipient's absence, they will leave a notice and attempt a second delivery within the carrier's established timeframes. If the package is not collected or delivered within the holding period, it will be returned to our facilities.

In the event of a return for reasons attributable to the customer (incorrect address, repeated absence, or unjustified rejection of the package), reshipping costs will be borne by the customer. If the customer chooses to terminate the contract, the order amount will be refunded, deducting original shipping and return costs.

9. Risk and Transfer of Ownership

Pursuant to Article 66 bis of the TRLGDCU, the risk of loss or damage to the goods is transferred to the consumer at the moment they, or a third party indicated by them (other than the carrier), acquire physical possession of the goods.

10. Damaged or Lost Products

If a customer receives a product damaged during transport, they must:

  1. Notify us within a maximum of 24 hours of receipt.

  2. Attach photographs of the outer packaging, inner packaging, and the damaged product.

  3. Keep all packaging materials until the incident is resolved.

We undertake to manage the incident with the carrier and offer a solution (reshipment or full refund) as soon as possible. In case of a lost shipment, we will initiate an investigation. If the loss is confirmed, we will reship the order or provide a full refund, including original shipping costs.

11. Sustainability and Packaging

We are committed to using environmentally friendly packaging materials whenever possible, in line with the objectives of the European Green Deal and Regulation (EU) 2022/1616 on packaging and packaging waste.

12. Contact and Claims

For any queries or incidents related to your shipment, please contact us via:

  • Email: luxorgarage26@gmail.com
  • Phone: 614 19 87 23
  • Customer Service: daily

In case of an unresolved dispute, customers may use the EU Online Dispute Resolution Platform, available at: https://ec.europa.eu/consumers/odr

13. Policy Modifications

We reserve the right to modify this policy at any time to adapt to regulatory or business changes. The current version will always be the one published on our website. Orders already placed will be governed by the policy in effect at the time of purchase.

Last updated: April 2026