Shipping Policy
SHIPPING POLICY
Last updated: June 15, 2026
1. GENERAL INFORMATION
This Shipping Policy governs the delivery conditions for orders placed through the website of MultiPod, located at Calle Río Danubio 43, San Pedro del Pinatar, 30740, Murcia, Spain, and with the contact email: multipodstore26@gmail.com.
This policy applies to all orders placed on our website and forms an integral part of the General Terms and Conditions of Sale, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users (LGDCU), amended by Royal Decree-Law 24/2021 which transposes Omnibus Directive (EU) 2019/2161.
2. GEOGRAPHICAL SCOPE OF SHIPMENT
We ship to the following destinations:
- Peninsular Spain and Balearic Islands
- Canary Islands, Ceuta, and Melilla (special customs conditions and tariffs may apply)
- European Union
- International (consult availability and conditions before placing an order)
If your destination does not appear available during the purchase process, you can contact us at multipodstore26@gmail.com to inquire about the feasibility of shipping.
3. ORDER PROCESSING TIMES
Once payment is confirmed, orders are processed within 1 to 3 business days (Monday to Friday, excluding national and local holidays in the Region of Murcia).
Orders placed on weekends or holidays will be processed on the next business day.
Note: Processing time is independent of the carrier's delivery time.
4. DELIVERY TIMES AND METHODS
| Destination | Method | Estimated Time |
|---|---|---|
| Peninsular Spain and Balearic Islands | Standard shipping | 4 – 20 business days |
| Canary Islands, Ceuta and Melilla | Standard shipping | 4 – 20 business days |
| European Union | Standard shipping | 4 – 20 business days |
| International | Standard shipping |
4 – 20 business days |
The indicated times are estimates provided by the shipping companies and may be affected by circumstances beyond our control (strikes, adverse weather conditions, force majeure situations, etc.).
In accordance with article 66 bis of the LGDCU, if no specific delivery period is indicated, the order will be delivered within a maximum of 30 calendar days from the conclusion of the contract.
5. SHIPPING COSTS
Shipping costs will be calculated automatically during the purchase process based on the destination, weight, and dimensions of the order, and will be displayed clearly and itemized before confirming payment.
6. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with the tracking number and a link to track your shipment in real-time through the corresponding carrier's platform.
If you do not receive the tracking email within 3 business days of order confirmation, please check your spam folder or contact us at multipodstore26@gmail.com.
7. ORDER DELIVERY
The order will be delivered to the address indicated by the customer during the purchase process. It is the customer's responsibility to ensure that the delivery details are correct and complete.
In case of absence from the address, the carrier will leave a notice and attempt a second delivery or deposit the package at a nearby pick-up point, depending on the carrier's conditions. If the order cannot be delivered due to reasons attributable to the customer (incorrect address, repeated absence, refusal of the package, etc.), re-shipping costs will be borne by the customer.
8. SHIPMENTS TO THE CANARY ISLANDS, CEUTA, AND MELILLA
Shipments to the Canary Islands, Ceuta, and Melilla are subject to customs controls and may involve the payment of tariffs, import taxes (IGIC in the Canary Islands) or other fees, which are the sole responsibility of the recipient. MultiPod is not responsible for any delays caused by customs procedures.
9. INTERNATIONAL SHIPMENTS
For shipments outside the European Union, the customer is responsible for paying all applicable duties, import taxes, and customs fees in the destination country. MultiPod has no control over these charges and cannot predict their amount. We recommend that the customer contact their country's customs authorities before placing the order.
10. SHIPPING INCIDENTS
10.1 Delivery delay
If the order has not been delivered within the estimated time, the customer must contact us at multipodstore26@gmail.com, indicating the order number and tracking number. We will initiate an investigation with the carrier as soon as possible.
10.2 Damaged package
If the package arrives with visible damage, the customer must:
- Indicate it on the carrier's delivery note at the time of receipt.
- Photograph the packaging and the damaged product.
- Contact us within a maximum of 48 hours of receipt at multipodstore26@gmail.com.
10.3 Lost package
If tracking indicates that the package has been delivered but the customer has not received it, they must notify us within a maximum of 7 calendar days from the delivery date indicated by the carrier. We will initiate the appropriate procedures with the shipping company.
11. RIGHT OF WITHDRAWAL AND RETURNS
In accordance with articles 102 et seq. of the LGDCU, the customer has the right to withdraw from the contract within 14 calendar days from the receipt of the order, without needing to provide any justification. For more information on the return process, please consult our Returns and Refunds Policy.
12. AMENDMENTS TO THE SHIPPING POLICY
My store reserves the right to amend this Shipping Policy at any time, with the version in force at the time the order is placed being applicable. The user is advised to review this policy periodically.
13. CONTACT
For any inquiries related to the shipment of your order, you can contact us through:
- Email: multipodstore26@gmail.com
- Postal address: Calle Río Danubio 43, San Pedro del Pinatar, 30740, Murcia, Spain