Shipping Policy
SHIPPING POLICY
1. General Information This Shipping Policy governs the conditions for delivery of orders placed through our online store, in accordance with Royal Legislative Decree 1/2007, of November 16 (TRLGDCU), Directive 2011/83/EU on consumer rights, and Regulation (EU) 2022/2065 (Digital Services Act).
2. Geographical Scope We ship to:
- Peninsular Spain, Balearic Islands, Canary Islands, Ceuta, and Melilla
- European Union countries
- Countries outside the European Union
3. Order Processing Orders are processed on business days (Monday to Friday, excluding national and local holidays). The preparation time is 1 to 3 business days from payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email confirmation when your order is accepted and another when it is dispatched, in accordance with Article 27 of the TRLGDCU.
4. Delivery Times In accordance with Article 109 of the TRLGDCU and Article 18 of Directive 2011/83/EU, we undertake to deliver products within a maximum period of 30 calendar days from the conclusion of the contract, unless expressly agreed otherwise.
Estimated delivery times are:
| Destination | Estimated Time |
|---|---|
| Peninsular Spain | 2 – 5 business days |
| Balearic Islands | 3 – 7 business days |
| Canary Islands, Ceuta, and Melilla | 7 – 15 business days |
| European Union | 5 – 10 business days |
| Rest of the World | 10 – 20 business days |
These times are indicative and may be affected by force majeure, adverse weather conditions, carrier strikes, or customs retentions beyond our control.
5. Shipping Costs In accordance with Article 97.1.e) of the TRLGDCU, shipping costs will be displayed clearly, transparently, and itemized before the customer completes the purchase.
Costs will depend on the destination, weight, and dimensions of the package. For shipments outside the European Union, additional customs duties, customs fees, and local taxes may apply, which will be the sole responsibility of the recipient and must be paid directly to the customs authorities of the destination country.
6. Shipments to the Canary Islands, Ceuta, and Melilla Shipments to these territories are subject to customs controls and may involve the payment of local customs duties and taxes (IGIC in the Canary Islands) managed by local customs. These additional costs are not included in the sale price or shipping costs and are the responsibility of the recipient.
7. Shipment Tracking Once the order is dispatched, the customer will receive an email with the tracking number and a link to track the shipment in real-time through the corresponding carrier. The customer can also check the status of their order by accessing their account in our online store.
8. Failed Delivery If the carrier cannot make the delivery due to the recipient's absence, they will leave a notice and attempt a second delivery within the timeframes established by the carrier. After the custody period expires without the package being collected or delivered, it will be returned to our facilities.
In case of return due to reasons attributable to the customer (incorrect address, repeated absence, or unjustified rejection of the package), re-shipment costs will be borne by the customer. If the customer chooses to terminate the contract, the order amount will be refunded, deducting the original shipping costs and return costs.
9. Risk and Transfer of Ownership In accordance with Article 66 bis of the TRLGDCU, the risk of loss or damage to the goods will be transferred to the consumer when they, or a third party indicated by them other than the carrier, acquire physical possession of the goods.
10. Damaged or Lost Products If the customer receives a product damaged during transport, they must:
- Notify us within a maximum of 24 hours from receipt.
- Attach photographs of the outer packaging, inner packaging, and the damaged product.
- Keep all packaging materials until the incident is resolved.
We undertake to manage the incident with the carrier and offer a solution (reshipment or full refund) as soon as possible.
In case of shipment loss, we will initiate an investigation with the carrier. If the loss is confirmed, we will proceed with the reshipment of the order or a full refund of the amount paid, including original shipping costs, in accordance with articles 109 et seq. of the TRLGDCU.
11. Sustainability and Packaging We are committed to using environmentally friendly packaging materials whenever possible, in line with the objectives of the European Green Deal and Regulation (EU) 2022/1616 on packaging and packaging waste.
12. Contact and Complaints For any questions or incidents related to the shipment of your order, you can contact us through:
- Email: luxorgarage26@gmail.com
- Phone: 614 19 87 23
- Hours: every day
In case of unresolved disagreement, the customer may resort to the EU Online Dispute Resolution Platform, available at
13. Policy Modifications We reserve the right to modify this policy at any time to adapt it to regulatory or business changes. The current version will always be the one published in our online store. Orders already placed will be governed by the policy in force at the time of their placement.
Last updated: April 2026